> ## Documentation Index > Fetch the complete documentation index at: https://docs.dataerai.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting & FAQ > Quick fixes for the most common snags — uploads, storage limits, metadata extraction, sign-in, and access — and where to look next. Most issues fall into one of a few buckets. Find yours below; if you're still stuck, your organization admin can help, or check the relevant guide linked from each answer. ## Uploads and transfers ### An upload stalled or was interrupted Browser uploads are **resumable** — an interrupted transfer continues rather than restarting. Reopen the [Transfer tracker](/data/transfers) to see its status. If it shows **Failed**, start the upload again; completed chunks aren't re-sent. For very large or bulk transfers, the [desktop app and CLI](/data/desktop-and-cli) are more robust and add pause/resume. ### A transfer shows "Failed" or "expired" A transfer's upload credentials are time-limited. If it sat too long before finishing, it can expire and show as **Failed**. Just start it again. ### "Quota exceeded" or I'm out of space You've reached the limit of your [allocation](/account/storage). Free up space by removing data you no longer need, store the new data in a different allocation, or ask an admin to raise your quota. Watch for [allocation-threshold notifications](/account/notifications) that warn you before you run out. ## Metadata ### Extracted metadata didn't appear [Automatic metadata extraction](/data/metadata-extraction) only runs for **recognized** file formats, and very large files may exceed the preview limit. If your file isn't recognized, add the [metadata](/organize/assets) yourself — extraction is a convenience, not a requirement. Extraction may also run in the background, so it can appear shortly after upload rather than instantly. ## Sign-in and account ### I didn't get my verification email After a password sign-up, Dataerai emails a verification link. Check spam, and use **Forgot password** if needed. Signing in with **Globus** skips email verification entirely. See [Account & profile](/account/profile). ### I can't sign in Confirm you're using the right method (password vs. Globus) for your account, and reset your password if you're unsure. If your access depends on your institution's Globus identity provider, contact your administrator. ## Access and visibility ### I can't see a project, collection, or asset Access is governed by [permissions](/sharing/permissions). If something isn't visible, you probably haven't been granted access — ask the owner to share it with you, or with a [group](/account/groups) you belong to (groups are set up by organization or project admins). Remember that **public** access is read-only and requires a signed-in account, so you may be able to view something but not edit it. ### AI search isn't available [AI search](/ai/llm-search) appears only when your organization has opted in. If you don't see it, ask an organization admin — see [AI policy & access](/ai/policy-and-access). It also has a personal switch: open your [profile](/account/profile) and make sure **Enable AI-powered search** is turned on. ## Next steps Definitions for the terms used throughout these docs. Check the status of any transfer.